Reservations and Covid-19: what are the guarantees?

 

Cancellation and refund policies related to Covid-19

At reservation time the customer does not have to pay the entire fee for the stay, but a deposit of € 200.00 which can be fully refunded for the following reasons related to Covid-19:

  • for closure or variation of the Abruzzo Region’s colours, which imposes absolute bans on travel;
  • for closure or change in the colours of the customer’s region of origin, which imposes absolute travel bans.

Specifically, the deposit of € 200.00 may:

  • be returned in full to the iban indicated, if the cancellation is made before 7 days prior to the expected date of arrival;
  • be converted into a Voucher valid both for this season and for the next one (2022), if the cancellation is made within 7 days before the expected date of arrival.

 

General cancellation policy

The deposit will be valid for the entire summer season, which means if the customer is unable to come during the booked period, he can use the deposit in another period until the end of the season and according to availability.

 

Anti Covid-19 measures

In compliance with the guidelines provided for by the legislation in force, in order to combat the spread of Covid-19, we have adopted all the necessary measures to guarantee the safety of all those who stay in our establishment.

In order to guarantee the performance of activities that make us stand out, such as the typical Abruzzo evening, we have adopted effective solutions that allow us not to distort our daily routine, adapting it to the current context.

BEACH
Our beach is wide and functional and guarantees the right spacing between umbrellas. Specifically, each parasol will have a minimum radius of 10 square metres.

ROOM
Our structure has a large hall ready to welcome you. Each family unit will have an assigned table, at least 1 m apart from the others. This allows us to provide a complete service, delighting you with our cuisine.

SANIFICATION
The structure will first be sanitised by a specialised company and then sanitised daily with the products indicated by ministerial protocol. Sanitation of all common and/or sensitive parts will be carried out periodically throughout the day.

The watchword should be DISTANCEMENT, as this is the most important element in the non-transmission of Covid-19.

MASK
The use of a mask will be compulsory whenever it is not possible to maintain a safe distance (entrance to the hall, at reception for check-in or various information, in the lift if it is not for the exclusive use of your family…).

Hygiene columns have been placed at various points, plexiglass panels in Reception, distance markers and we will be the first to use the necessary PPE required by law.